Introduction
At ProCleanExpert, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when using our website or contacting us.
Information We Collect
We may collect the following information when you contact us or request a quotation:
- Your name
- Email address
- Phone number
- Property address (if provided)
- Details about the cleaning service you require
- Any additional information you choose to send us
We may also collect basic technical information such as:
- IP address
- Browser type
- Device information
- Website usage statistics through cookies.
How We Use Your Information
Your information is used only to:
- Respond to your enquiries
- Provide quotations
- Arrange appointments
- Deliver our cleaning services
- Improve our website and customer experience
- Meet legal and administrative requirements where applicable
We do not sell or rent your personal information to third parties.
Cookies
Our website may use cookies to improve performance, remember preferences and help us understand how visitors use our website.
You can manage or disable cookies through your browser settings.
Data Protection
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse or disclosure.
While no online system can guarantee complete security, we continually work to keep your information safe.
Sharing Information
We only share personal information when necessary to:
- Provide our services
- Comply with legal obligations
- Protect our legal rights
We never sell customer information for marketing purposes.
Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your information
- Withdraw consent where applicable
- Ask questions about how your information is processed
Third-Party Services
Our website may contain links to third-party websites or services, including WhatsApp and Google Maps. We are not responsible for the privacy practices of those external websites.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact page or by using the contact details provided on our website.